FAQ's
The FAQ's listed here are to address any questions you may have while utilizing the site. If you’re not able to find a question for your specific needs please feel free to contact us.
How to use the site
Product info
Production prosess
How can I get the best results utilizing your service?
We recommend that you shop our site based upon your needs:
• If your walls are neutral or light in hue and you’re not concerned with coordinating colors to specific items in the room, we recommend shopping by Style
• If your walls are vivid or distinctive in color, we recommend that you shop by Wall Color.
• If you have specific color needs, we recommend you use Custom Colors.
How do I find my wall paint color to see what art is available?
Most paint manufacturers will provide either a HEX or RGB color codes for the paint colors. You can search thousands of paint colors using these codes with our color search.
Am I able to use custom colors on any of the art on your website?
You can apply custom colors to the art provided on the custom color proof page. If you’d like to submit a special request for different style that’s not provided on the proof page contact us.
What recommendations do you have on choosing custom colors?
Choosing the right colors to create your color palette can be tricky. That’s why we recommend keeping it simple by using analogous colors along with their split complementary colors. Or try our Palette From Image Tool to get HEX colors from an image.
Analogous color our next to another on the color wheel.
Complementary colors are opposite of each other on the color wheel.
For instance, red's complementary color would be green.
And red's analogous colors will be orange or pink.
You can also choose your colors from your room’s decor, such as pillows, furniture, window treatments,etc. For best results, choose accent colors that are complementary to your analogous colors.
Note: Black and white are included in every custom color palette submitted unless you specify otherwise in the comments box. Black and white provide contrast and a bigger range of tints when mixed with colors in the art but are not always necessary. We recommend that you include them.
In what format do I send my colors?
Please submit your color requests in HEX or RGB format.
Is the artwork available vertically if it’s shown horizontal?
We offer most artwork in both horizontal and vertical orientations.
How large can you print the art?
Our standard options include 36 x 48" for a stretched canvas and 44 x 60" by the roll. Please contact us if you would like to larger size.
What print finishes do you provide?
We offer a canvas satin finish and a canvas matte with hand brushed gloss finish.
How is the artwork printed?
Our artwork is printed using a high-resolution printing process
Do the float frames come assembled?
The frames are shipped in parts for you to assemble. Please follow the easy-to-assemble instructions included in the packaging.
Can I commission artwork?
You can request custom colors of existing artwork through Customer Colors. If you would like additional customization, Contact Us with your needs.
Shipping & Delivery
How long does it take to receive my artwork once I have placed my order?
It can take up to 5 business days to complete the order and between 2-4 business days for shipping in the US. Once the package has shipped we will send you a package tracking ID to your email.
I ordered a digital proof. How long does it take and how do I receive it?
Once your order is reviewed and approved, you will receive the digital proof via download link sent to your email within 5-7 business days...
How do I upload art to my FrameTV?
- Connect your Samsung Frame TV to your home network using either an Ethernet cable or Wi-Fi.
- Press the "Menu" button on your Samsung remote control.
- Select "Art Mode" from the menu.
- Select "Add my own images"
- Select "Add via USB" if you want to add art via a USB drive or "Add via SmartThings" if you want to add art via the SmartThings app on your mobile device.
- If you selected "Add via USB," insert the USB drive into the TV and select the images you want to add.
- If you selected "Add via SmartThings," open the SmartThings app on your mobile device and connect to your Samsung Frame TV. Then, select the images you want to add from your mobile device's gallery or cloud storage.
- Once you have selected the images, they will be added to your Art Mode library and can be displayed on your Samsung Frame TV.
Note: The steps may vary depending on the specific model of your Samsung Frame TV. Also, it's always recommended to check the manual or manufacturer's website for the most recent instructions.